FAQs

If you have additional questions, please contact us.

  • About Trender.ai

    What does trender.ai do?

    Trender.ai is an app that helps you find customers on social media. It’s a search engine that looks for public posts by keyword(s), hashtags, and usernames. You can use a combination of keywords, hashtags, and usernames in your search at one time.

    You can save your search into a single social media feed called a “Topic Channel”. Topic Channels refresh automatically so all you have to do is check your Topic Channel just like you do with social media today.

    Customers use Trender.ai to search for people and posts that they would never have found before. An average search on Twitter returns over 100,000 posts – something that no one has time to look through manually!

  • What social media platforms do you search?

    We currently support Twitter, Instagram, and Facebook. TikTok will be out in Spring 22 and we plan to have support for LinkedIn in Summer 22.

    At this time, we only support Instagram Business & Creator accounts and Facebook Business Accounts.

  • Why should I use trender.ai?

    Best practices for getting customers via social media encourage you to start engaging with them by liking, commenting, or sharing their posts. This helps your customer get to know you and build a relationship before they buy. Our customers report a 50-75% response rate to their direct messages using a “social selling” approach.

    Our customers use trender.ai to quickly find potential customers and fans across Instagram, Twitter, and Facebook (TikTok coming soon!). Customers want to engage with brands and buy via social media – now you can do that within a few minutes a day in one place.

  • How does trender.ai do a better job than a search on Twitter or Instagram?

    Trender.ai uses machine learning to review thousands of public posts in your search to determine the best matches based on your search criteria and the timeliness of the post. We show only the most relevant posts that match your search criteria so you can focus your time on the best customers and fans immediately.

    We also let you save your searches and update your searches automatically so you don’t have to keep re-entering searches manually.

  • What kind of posts or people can I see?

    No. We only search publicly available data and adhere strictly to the privacy rules of the platforms we support.

    We do not search your private social media profile feed to ensure we do not return content from private accounts or content not marked as public.

    In the case of Facebook groups, we will return the URL of the post relevant to your search but will not show the actual post content in your Topic Channel. You will need to click the link to open the post directly in Facebook. This is in accordance with Facebook’s rules regarding group content.

  • What else can I do with trender.ai?

    You can engage directly with your posts right in trender.ai – like, comment, share – without leaving the app. Or you can simply click on the post and be redirected to that specific post natively in your Twitter, Instagram app to engage.

    We have other handy features that let you share your Topic Channel with other people, save posts, and provide recommendations on what kind of actions to take for specific posts.

  • How are you different from other social listening tools?

    Social listening tools tend to be very specific for things like brand sentiment or customer service requests. Many social listening tools work with only one or two platforms. They also are expensive with many starting at $500 per person per month or more.

    We take a different approach that allows you to search and to listen on social media for whatever fits your business in one app. You can use trender.ai to:

    1. Find people who would be interested in your product or service.
    2. See what customers are saying about you.
    3. See what customers are talking about in your market for new trends.
    4. Find user generated content to share or to get inspired from.
    5. Monitor what your competitors are doing and what their customers are saying.
    6. Find fans and potential ambassadors to help promote your brand.

    These are just a few of the things you can do with trender.ai – really, it’s up to your imagination what you can search social media for!

  • Why does Trender need my Instagram or Facebook credentials?

    In order for us to search Instagram and Facebook public posts, we need your credentials to do that. If you want to like, comment, or share posts, we need to be able to do that on your behalf.

  • Are my social media logins safe? Do you have access to my account?

    We store your social profile login in a separate, encrypted “secrets vault” that we cannot unencrypt or access. To get super nerdy and technical – once you enter your credentials, these are encrypted and we are given a “hash” which allows us to say “login to Instagram with an Acme profile and like this post” without ever knowing what your login information is.

    We have no way to access your social media accounts or get information from them. We use your credentials to send a search query to the social media platform or send an action such as like, comment, share to the platform on behalf of you. We do not access your private feed or private posts on any social media platform.

  • What data do you collect about me?

    We only store your search criteria you entered in your topic channels and certain data such as your name, email address, and profile photo to set up your account profile. All of this information is fully encrypted at rest and in motion. Payment information is stored with our payment processing provider and our employees have no ability to access that information.

    We do save actions that you took on specific posts such as like, comment, share, follow, or save. We use this data to improve our search and recommendation engines. Your action data is washed of any personally identifiable information and actual comment text before it is stored. We destroy that action data as soon as it is consumed by our machine learning algorithms.

  • Plans and Pricing

    Is there a free version of trender.ai?

    We have a 14 day trial of trender.ai that is free. You can request a meeting with our customer enablement team at any time to ask questions or get help.

  • What pricing plans do you offer?

    Currently we have a single, pre-launch promotion for our Standard Edition which is priced at $9/month for the first year. You can pay month to month or annually. 

    After launch, we will have two plans, Essentials for $9/ user/ month and Standard for $35/ user/ month.

  • Do you provide special pricing plans for nonprofits?

    Yes, our team is happy to work with you to find a plan that best fits your budget and needs. Please contact us at [email protected] or use the Contact Us form on the website.

  • How do monthly plans work?

    You can purchase trender.ai directly from the website or upgrade to a paid plan during your trial. 

    Website 

    When you purchase directly from the website, we will give you 30 days free and charge your credit card on the 31st day for the next month. 

    For example, I signed up on March 19th. I will get 30 days free until April 19th. On April 20th, I will be charged the monthly fee on my credit card and on the 20th of the month thereafter. 

    Trial Upgrade

    When you upgrade from a free trial, we will charge your credit card the pro-rated amount from the day you upgrade to the end of the month. On the 1st day of each month thereafter, you will be charged the monthly fee. 

    For example, I upgraded my trial to a monthly plan on March 19th. My credit card will be charged the prorated monthly amount from March 19th – March 31st at the time of the upgrade. My credit card will continue to be charged on the first of every month afterwards for the full month. 

  • How do annual plans work?

    When you sign up for any of our paid annual plans, you get additional savings by paying for the year up front.  You can purchase an annual subscription directly from the website or upgrade to a paid plan during your trial. 

    Website

    When you purchase directly from the website, we will give you 30 days free and charge your credit card on the 31st day for the full annual subscription amount. 

    For example, I signed up on March 19th. I will get 30 days free until April 19th. On April 20th, I will be charged the full annual subscription amount. 

    Trial Upgrade

    When you upgrade from a free trial, we will charge your credit card the full annual subscription amount that day. Your renewal date will be one year from the trial upgrade date. 

    For example, I upgraded my trial to an annual subscription on March 19th. My credit card will be charged the full annual subscription that day. 

    Annual plans are billed yearly as a one-time payment and will automatically renew unless canceled. 

  • How do I cancel my subscription?

    You can cancel your subscription at any time, just go to the Subscription screen in the app and click “Cancel Subscription”. If you have any questions or problems, please contact us and we’ll be happy to help. 

    We will keep your subscription active through the last day of your paid subscription. We do not offer prorated refunds for annual subscriptions. 

  • Miscellaneous

    How do I contact Trender for support?

    If you are a customer using the app simply click on the ServiceBell icon within the app to speak directly with a Customer Engagement Specialist. You can also send an email to [email protected] or fill out the Contact Us form on our website.

  • How do I report an issue or a bug?

    You can always ring the ServiceBell in the app or on our website to get a Customer Enablement person right away. Or you can fill out a form in the Contact Us section of the website. Lastly, you can send an email to [email protected].

  • How do I submit an idea for a feature for the app?

    You can always fill out the Contact Us form on our website. Or you can always let one of our Customer Enablement representatives know and they’ll pass it along to our Product team. We are planning a feature to let you submit ideas directly in the app sometime later in 2022

Trender.ai explained