FAQs

If you have additional questions, please contact us.

• About Trender.ai

  What does trender.ai do?

  Trender is an app to help B2B sales and marketing teams monitor and engage with customers and prospects across social media.

• What social media platforms do you search?

  We currently support LinkedIn, Twitter, Instagram, and TikTok. At this time, we only support Instagram Business & Creator accounts. Reddit is “coming soon”).

• Is it safe to use Trender?

  Yes. Trender only monitors public data and adheres strictly to the privacy rules of the platforms we support. We do not search your private social media profile feed to ensure we do not return content from private accounts or content not marked as public.

• Plans and Pricing

  Is there a free version of Trender?

  No. But you can sign up for a free 30 day trial to check it out.

• What pricing plans do you offer?

  Trender has two pricing plans, each based on contact channels. Basic is priced at $69/ month paid annually and includes 50 contact channels. Standard is priced at $139/ month paid annually and supports 100 contact channels.

• What kind of data can Trender provide?

  Trender extracts publicly available data from the web and social media platforms in order to make it accessible for you. We do not provide data as a service. Our product works independently and carries out the same actions as our users used to do manually. This means we don’t find information by magic; all data collected is already accessible to each of our users online.

• Miscellaneous

  How do I contact Trender for support?

  If you are using the app click on the ServiceBell icon within the app to speak with a Customer Engagement Specialist. You can also send an email to [email protected].

• How do I report an issue or a bug?

  You can always ring the ServiceBell in the app or on the website or you can fill out a form in the Contact Us section of the website. Last, you can send an email to [email protected].

• If I have an idea for a new feature can I send it to you?

  For sure. We love ideas for new features. Just click on the request a new feature link on the bottom of the site. Someone from the product team will follow up with you.