FAQs

If you have additional questions, please contact us.

• About Trender.ai

  What does trender.ai do?

  Trender.ai is an app that helps you find customers on social media. It’s a search engine that looks for public posts by keyword(s), hashtags, and usernames. You can use a combination of keywords, hashtags, and usernames in your search at one time.

  You can save your search into a single social media feed called a “Topic Channel”. Topic Channels refresh automatically so all you have to do is check your Topic Channel just like you do with social media today.

  Customers use Trender.ai to search for people and posts that they would never have found before. An average search on Twitter returns over 100,000 posts – something that no one has time to look through manually!

• What social media platforms do you search?

  We currently support LinkedIn, Twitter, Instagram, and TikTok. At this time, we only support Instagram Business & Creator accounts.

• Why should I use trender.ai?

  Best practices for getting customers via social media encourage you to start engaging with them by liking, commenting, or sharing their posts. This helps your customer get to know you and build a relationship before they buy. Our customers report a 50-75% response rate to their direct messages using a “social selling” approach.

  Our customers use trender.ai to quickly find potential customers and fans across LinkedIn, Twitter, Instagram, Twitter, and TikTok coming s. Customers want to engage with brands and buy via social media – now you can do that within a few minutes a day in one place.

• How does trender.ai do a better job than a search on Twitter or Instagram?

  Trender.ai uses machine learning to review thousands of public posts in your search to determine the best matches based on your search criteria and the timeliness of the post. We show only the most relevant posts that match your search criteria so you can focus your time on the best customers and fans immediately.

  We also let you save your searches and update your searches automatically so you don’t have to keep re-entering searches manually.

• What kind of posts or people can I see?

  We only search publicly available data and adhere strictly to the privacy rules of the platforms we support.

  We do not search your private social media profile feed to ensure we do not return content from private accounts or content not marked as public.

  In the case of Facebook groups, we will return the URL of the post relevant to your search but will not show the actual post content in your Topic Channel. You will need to click the link to open the post directly in Facebook. This is in accordance with Facebook’s rules regarding group content.

• What else can I do with trender.ai?

  You can engage directly with your posts right in trender.ai – like, comment, share – without leaving the app. Or you can simply click on the post and be redirected to that specific post natively in your Twitter, Instagram app to engage.

  We have other handy features that let you share your Topic Channel with other people, save posts, and provide recommendations on what kind of actions to take for specific posts.

• Plans and Pricing

  Is there a free version of Trender.ai?

  Absolutely! We have a free forever version with support for 3 topic channels.

• What pricing plans do you offer?

  In addition to our free version we have a standard edition for $35/ month.

• How do monthly and annual plans work?

  You can purchase Trender.ai directly from the website. When you purchase directly from the website we will give you 30 days free service.

• What payment methods do you accept?

  Trender accepts all major credit cards for subscription purchase.

• Do you provide special pricing plans for nonprofits?

  Yes, our team is happy to work with you to find a plan that best fits your budget and needs. Please contact us at [email protected] or use the Contact Us form on the website.

• Miscellaneous

  How do I contact Trender for support?

  If you are a customer using the app simply click on the ServiceBell icon within the app to speak directly with a Customer Engagement Specialist. You can also send an email to [email protected] or fill out the Contact Us form on our website.

• How do I report an issue or a bug?

  You can always ring the ServiceBell in the app or on our website to get a Customer Enablement person right away. Or you can fill out a form in the Contact Us section of the website. Lastly, you can send an email to [email protected]

• How do I submit an idea for a feature for the app?

  You can always fill out the Contact Us form on our website. Or you can always let one of our Customer Enablement representatives know and they’ll pass it along to our Product team. We are planning a feature to let you submit ideas directly in the app sometime later in 2022.